Dickinson Fleet Services LLC Career Opportunities
Within the last 5 years, what role did the following play in your job:
Mechanical aptitude with knowledge of diesel trucking industry.
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Which choice below fits your background?
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Regional Service Manager
TX - Houston
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This May Be the Most Challenging Job You'll Ever Love . . . If You Have the Right Stuff

Play a Key Role at the Nation's Largest Fleet Maintenance Repair Provider

Every company has that one position on which so much depends, and for Dickinson Fleet Services this is that position. It's a challenging job and not for everyone, but if you have what it takes, it offers unique rewards and opportunities: Dickinson Fleet Services keeps your fleet moving. Dickinson Fleet Services is the largest independent fleet maintenance company in the country. As a leader in the mobile fleet service industry, we provide preventative maintenance excellence tailored to each customer's unique needs. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.

The Requirements

To be a good fit for the Regional Service Manager opportunity, you will have:
  • Mechanical aptitude with knowledge of diesel trucking industry; experience as a technician is preferred and ASE certifications are a huge plus.
  • A strong commitment to safety.
  • The ability to:
    • Coordinate multiple activities and resources to deliver to established goals.
    • Coach and motivate Technicians; supervisory experience is a plus.
    • Learn financial statements and basic accounting principles.
  • Computer literacy and familiarity with Microsoft Office, particularly Outlook.
  • Experience with safety and/or quality inspections would be helpful.
  • A two-year degree is preferred. Quick question for you - click here
Just as important will be the following competencies and characteristics:
  • Self-motivation and the ability to achieve goals with minimal supervision.
  • Excellent communication skills, with the ability to interact effectively with different internal and external groups, from Technicians to business owners.
  • Exceptional problem-solving skills.
  • The integrity to follow through with what the customer has been promised.
You will manage multiple Mobile Technicians in the greater Houston area. Our RSMs typically handle administrative responsibilities on Monday and Friday, and spend Tuesday through Thursday in the field with Technicians at customer sites. You will spend time in each location about once a week.

The Role

Reporting to a General Manager or Regional Vice President, your key objectives will include:
  • Coaching and motivating Mobile Technicians in the field to ensure they perform at a high level.  Quick question for you - click here
  • Promoting excellent customer service, including interacting directly with customers.
  • Solving any problems that arise and following up on any issues.
  • Performing quality and safety audits.
You can expect to get hands-on in the role, such as showing a Technician a better way to do something, or getting under a truck as part of an inspection. Here is a sampling of your specific responsibilities:
  • Ensuring the Technicians practice safe work habits, and that work environments are safe.
  • Recruiting, developing and retaining Technicians.
  • Promoting a positive work environment while also holding the Technicians accountable.
  • Assisting the Technicians as needed to develop relationships with clients and vendors.
  • Acting as the champion for best practices in using TRAIT.
  • Managing your region to assigned profitability goals.
  • Monitoring interactions between customers and Technicians, ensuring delivery of promised services and maximizing customer satisfaction.
  • Providing regular communication and reporting to the RVP, Fleet Management and others.
  • Coordinating company inventory and assets to optimize utilization.
  • And more.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Video: TRAIT® is an innovative application that delivers the information customers need, when they need it. TRAIT, which stands for “Technician Reporting and Information Tool,” was created to help better connect our customers with our Technicians -- and it will be a key tool for you.

What's in It for You

Coach and quarterback
In your region, you will recruit and train the team, call the plays, and take point on executing. Your efforts will directly impact the performance of the region, from ensuring customer satisfaction to meeting financial goals.

Autonomy and support
We'll give you the elbow room to manage your region, but you'll also have the support of a strong network of colleagues who all share the same objectives. That will include strategic support from the RVP.

Broaden your career horizon
The depth and breadth of this role will give you an inside-out view of our business. In addition, you'll be able to demonstrate the kinds of skills we look for when promotional opportunities arise: the ability to deliver results, promote safety, retain and develop employees, control costs, etc.

Fair and family oriented
Dickinson Fleet Services is family owned and operated. We realize that our success depends upon attracting and retaining the very best talent in the business. That's why we've created a culture based on strong values, in which everyone can grow and prosper.

Dedication to quality and service
Twenty years ago the owners of DFS set out to build a company that provides the highest level of quality and customer service in fleet management. Every one of our 600+ employees knows that quality and customer service are our passion. We work 24/7 to exceed expectations through our focus on customers, employees and safety.

Excellent compensation
In addition to a competitive base salary and bonus opportunity, we offer a strong benefits package that includes health insurance with medical, dental, prescription drug and vision coverage; free life insurance; free short-term disability insurance; an available 401(k) plan; holiday pay and paid vacation days. We'll also provide a car allowance, laptop and smartphone.

Keys to Success

Your mechanical skills will be essential, but just as important will be interpersonal and leadership skills. You'll need to be comfortable walking into a customer's office, introducing yourself and asking for feedback. As you coach Technicians, you'll need a positive, constructive approach as well as willingness to be assertive as necessary. You should demonstrate integrity, lead with a firm but fair hand, and treat the Technicians with respect.

Lots of job postings ask for excellent communication skills, but at Dickinson, they are core competencies. Whether face-to-face, via email or over the phone, you should be clear and concise. You'll need to choose your words carefully in order to deliver the right message.

We understand that there will be a learning curve, but we'll also look to you to be proactive about getting up to speed quickly. We're looking for a professional with a strong sense of ownership, and the resourcefulness to achieve goals independently. This will include managing your own schedule and priorities. At the same time, you will depend on a lot of other people to be successful, from the Technicians to internal DFS departments. You should bring a team orientation.

Pictured: WebWrench, our online preventive maintenance cost tracking software, makes it easy for customers to track and control maintenance costs. It provides real-time, online access to fleet operating costs generated by the TRAIT app.

This May Be the Most Challenging Job You'll Ever Love . . . If You Have the Right Stuff

Play a Key Role at the Nation's Largest Fleet Maintenance Repair Provider

Every company has that one position on which so much depends, and for Dickinson Fleet Services this is that position. It's a challenging job and not for everyone, but if you have what it takes, it offers unique rewards and opportunities: Dickinson Fleet Services keeps your fleet moving. Dickinson Fleet Services is the largest independent fleet maintenance company in the country. As a leader in the mobile fleet service industry, we provide preventative maintenance excellence tailored to each customer's unique needs. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.

The Requirements

To be a good fit for the Regional Service Manager opportunity, you will have:
  • Mechanical aptitude with knowledge of diesel trucking industry; experience as a technician is preferred and ASE certifications are a huge plus.
  • A strong commitment to safety.
  • The ability to:
    • Coordinate multiple activities and resources to deliver to established goals.
    • Coach and motivate Technicians; supervisory experience is a plus.
    • Learn financial statements and basic accounting principles.
  • Computer literacy and familiarity with Microsoft Office, particularly Outlook.
  • Experience with safety and/or quality inspections would be helpful.
  • A two-year degree is preferred. Quick question for you - click here
Just as important will be the following competencies and characteristics:
  • Self-motivation and the ability to achieve goals with minimal supervision.
  • Excellent communication skills, with the ability to interact effectively with different internal and external groups, from Technicians to business owners.
  • Exceptional problem-solving skills.
  • The integrity to follow through with what the customer has been promised.
You will manage multiple Mobile Technicians in the greater Houston area. Our RSMs typically handle administrative responsibilities on Monday and Friday, and spend Tuesday through Thursday in the field with Technicians at customer sites. You will spend time in each location about once a week.

The Role

Reporting to a General Manager or Regional Vice President, your key objectives will include:
  • Coaching and motivating Mobile Technicians in the field to ensure they perform at a high level.  Quick question for you - click here
  • Promoting excellent customer service, including interacting directly with customers.
  • Solving any problems that arise and following up on any issues.
  • Performing quality and safety audits.
You can expect to get hands-on in the role, such as showing a Technician a better way to do something, or getting under a truck as part of an inspection. Here is a sampling of your specific responsibilities:
  • Ensuring the Technicians practice safe work habits, and that work environments are safe.
  • Recruiting, developing and retaining Technicians.
  • Promoting a positive work environment while also holding the Technicians accountable.
  • Assisting the Technicians as needed to develop relationships with clients and vendors.
  • Acting as the champion for best practices in using TRAIT.
  • Managing your region to assigned profitability goals.
  • Monitoring interactions between customers and Technicians, ensuring delivery of promised services and maximizing customer satisfaction.
  • Providing regular communication and reporting to the RVP, Fleet Management and others.
  • Coordinating company inventory and assets to optimize utilization.
  • And more.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Video: TRAIT® is an innovative application that delivers the information customers need, when they need it. TRAIT, which stands for “Technician Reporting and Information Tool,” was created to help better connect our customers with our Technicians -- and it will be a key tool for you.

What's in It for You

Coach and quarterback
In your region, you will recruit and train the team, call the plays, and take point on executing. Your efforts will directly impact the performance of the region, from ensuring customer satisfaction to meeting financial goals.

Autonomy and support
We'll give you the elbow room to manage your region, but you'll also have the support of a strong network of colleagues who all share the same objectives. That will include strategic support from the RVP.

Broaden your career horizon
The depth and breadth of this role will give you an inside-out view of our business. In addition, you'll be able to demonstrate the kinds of skills we look for when promotional opportunities arise: the ability to deliver results, promote safety, retain and develop employees, control costs, etc.

Fair and family oriented
Dickinson Fleet Services is family owned and operated. We realize that our success depends upon attracting and retaining the very best talent in the business. That's why we've created a culture based on strong values, in which everyone can grow and prosper.

Dedication to quality and service
Twenty years ago the owners of DFS set out to build a company that provides the highest level of quality and customer service in fleet management. Every one of our 600+ employees knows that quality and customer service are our passion. We work 24/7 to exceed expectations through our focus on customers, employees and safety.

Excellent compensation
In addition to a competitive base salary and bonus opportunity, we offer a strong benefits package that includes health insurance with medical, dental, prescription drug and vision coverage; free life insurance; free short-term disability insurance; an available 401(k) plan; holiday pay and paid vacation days. We'll also provide a car allowance, laptop and smartphone.

Keys to Success

Your mechanical skills will be essential, but just as important will be interpersonal and leadership skills. You'll need to be comfortable walking into a customer's office, introducing yourself and asking for feedback. As you coach Technicians, you'll need a positive, constructive approach as well as willingness to be assertive as necessary. You should demonstrate integrity, lead with a firm but fair hand, and treat the Technicians with respect.

Lots of job postings ask for excellent communication skills, but at Dickinson, they are core competencies. Whether face-to-face, via email or over the phone, you should be clear and concise. You'll need to choose your words carefully in order to deliver the right message.

We understand that there will be a learning curve, but we'll also look to you to be proactive about getting up to speed quickly. We're looking for a professional with a strong sense of ownership, and the resourcefulness to achieve goals independently. This will include managing your own schedule and priorities. At the same time, you will depend on a lot of other people to be successful, from the Technicians to internal DFS departments. You should bring a team orientation.

Pictured: WebWrench, our online preventive maintenance cost tracking software, makes it easy for customers to track and control maintenance costs. It provides real-time, online access to fleet operating costs generated by the TRAIT app.
Dickinson Fleet Services LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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